The core premise of the book is that we are more beholden to our environment than we might realize. These triggers can lead to us behaving in ways we don’t intend—we always find ourselves interrupting the same colleague, or we get defensive when challenged on certain things but not others. This presents an ultimatum—if we don’t create and control our environment, it will create and control us.

Conversations are important—a single conversation could change the trajectory of a relationship or career. Crucial Conversations, written by Patterson, Grenny, McMillan, and Switzler, recognizes a tendency many of us have to avoid difficult conversations

The core premise of the book is that we are more beholden to our environment than we might realize. These triggers can lead to us behaving in ways we don’t intend—we always find ourselves interrupting the same colleague, or we get defensive when challenged on certain things but not others. This presents an ultimatum—if we don’t create and control our environment, it will create and control us.

Conversations are important—a single conversation could change the trajectory of a relationship or career. Crucial Conversations, written by Patterson, Grenny, McMillan, and Switzler, recognizes a tendency many of us have to avoid difficult conversations